Refund Policy

1 The short version

Your payment is held until a placement is delivered and the link is verified live with the anchor text you specified. If that does not happen, you get your money back.

2 Cancelling before work starts

Before payment clears, you can cancel any order at no cost from your dashboard.

After payment but before a publisher accepts, cancellation is still free and refunded in full to your original payment method or wallet, whichever you prefer.

3 Cancelling after acceptance

Once a publisher has accepted and begun work, cancellation is at our discretion and typically refunds 50%, reflecting work already carried out.

If the publisher has not delivered within the turnaround stated on the listing, you may cancel for a full refund regardless of acceptance.

4 Full refunds

You are entitled to a full refund when any of the following apply:

• The publisher fails to accept within 48 hours
• The placement is not delivered within the stated turnaround
• The live URL does not contain your link, or the anchor text does not match the order
• The link is nofollow when a dofollow link was ordered
• The page is not indexable, for example blocked by robots or carrying a noindex tag
• The link is removed within twelve months and cannot be replaced on an equivalent site

5 Revisions before refunds

For issues that can be corrected, such as a wrong anchor or a misplaced link, you may request one revision. Publishers have 48 hours to correct it.

If the revision is not delivered or does not resolve the issue, the order becomes eligible for a full refund.

6 What is not refundable

A placement delivered exactly as ordered is not refundable on the basis of ranking or traffic outcomes. We guarantee the link, not its effect on your search performance.

Article writing fees are not refundable once the draft has been delivered to you, though the placement itself remains covered by this policy.

7 Disputes

Raise a dispute from the order screen within 7 days of delivery. We review the live URL, the order terms and any messages between you and the publisher.

Most disputes are resolved within three working days. Funds remain held throughout, so neither side is out of pocket while we review.

8 How refunds are paid

Refunds go back to the original payment method, or to your wallet balance if you prefer, typically within five to ten working days depending on your provider.

If a refund has not arrived after ten working days, contact info@ranknova.net with your order number.